Frequently Asked Questions (FAQ)
Welcome to the Miracle Trade FAQ Section! Here, you will find detailed answers to frequently asked questions about account management, deposits, withdrawals, security, trading, and more. If you need additional assistance, our support team is ready to help.
1. General Information
Miracle Trade is a centralized cryptocurrency exchange (CEX) that allows users to buy, sell, trade, deposit, and withdraw cryptocurrencies and fiat currencies in a secure and regulated environment. It provides a user-friendly trading experience, advanced security measures, and fast transaction processing for both beginners and professional traders.
- Secure Trading Platform: Strong encryption, 2FA authentication, and security protocols ensure your funds remain safe.
- Multiple Trading Pairs: Trade popular cryptocurrencies such as BTC, ETH, USDT, and various altcoins.
- Spot Trading: Buy and sell crypto instantly or set limit orders for better price execution.
- Fiat On-Ramp & Off-Ramp: Deposit and withdraw fiat currencies directly from your bank account.
- Mobile & Web Access: Trade from anywhere with a responsive website and mobile app.
Anyone 18 years or older from an eligible country can register and trade on Miracle Trade. Some countries may be restricted due to regulatory compliance. Users should review the Terms of Use to check if their country is supported.
Miracle Trade allows users to:
- Register an account and complete KYC (Know Your Customer) verification.
- Deposit fiat or cryptocurrencies into their Miracle Trade wallet.
- Trade digital assets using spot trading (market and limit orders).
- Store cryptocurrencies securely with advanced security measures.
- Withdraw funds to external wallets or linked bank accounts.
Miracle Trade supports a variety of cryptocurrencies, including:
- Major coins: Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), and many others.
- Altcoins: A broad selection of alternative cryptocurrencies.
- Stablecoins: USDT, USDC, DAI, and more for stable trading options.
The full list of supported assets is available in the Markets section on the platform.
We offer both crypto-to-crypto and fiat-to-crypto trading pairs. Popular pairs include:
- BTC/USDT
- ETH/USDT
- BNB/BTC
- ADA/USDT
Visit the Trading Page for a complete list of available trading pairs.
2. Buy & Sell Crypto
- Log in to your account.
- Deposit the currency you want to transact in the Deposit section.
- Go to Buy & Sell.
- Select the cryptocurrency you want to buy.
- Enter the amount you want to buy and confirm the transaction.
- After the transaction is completed, you can see your balance in the Wallet section.
- Go to Buy & Sell.
- Choose the crypto you want to sell.
- Select the fiat currency or crypto pair for the trade.
- Enter the amount and confirm your transaction.
- Your balance will be updated once the sale is processed.
3. Security
- Enable Two-Factor Authentication (2FA) to protect against unauthorized logins.
- Use a strong and unique password and change it regularly.
- Monitor your login history and report any suspicious activity immediately.
- Change your password immediately.
- Check your login history and look for suspicious access attempts.
- Contact our support team for further assistance.
You can access the full Terms & Conditions while registering or from the bottom of the page after logging in.
Yes. Your account may be restricted or suspended if:
- You violate our Terms of Use.
- Suspicious activity is detected on your account.
- Regulatory compliance issues arise.
If your account is restricted, contact [email protected] for assistance.
5. Account Management
- Go to Settings > Account and Security..
- Request a change and verify via our live support.
- Click Forgot Password on the login page and follow the instructions.
6. Buy & Sell Spot
Spot trading is the instant buying and selling of cryptocurrencies at current market prices.
- Market Order – Executes immediately at the best available price.
- Limit Order – Executes when the market reaches your specified price.
7. Technical Issues
- Check your internet connection.
- Ensure your login credentials are correct.
- Clear your browser cache or try a different device.
- Reset your password if necessary.
- Click “Can’t Access 2FA?” on the login page.
- Follow instructions for identity verification.
8. Taxation and Legal Regulations
Tax laws vary by country. It is your responsibility to report your crypto transactions to your local tax authorities. We recommend consulting a tax professional for guidance.
Yes. Miracle Trade follows international KYC (Know Your Customer) regulations to ensure a compliant and secure trading environment.
9. KYC (Know Your Customer)
KYC is required to:
- Ensure account security and prevent fraud.
- Comply with financial regulations.
- Enable higher withdrawal limits and access to full trading features.
Yes, we offer a mobile app for both Android and iOS devices to make managing your finances on the go more convenient.
10. Web3 Wallet
Currently, Miracle Trade is a centralized exchange, but Web3 wallet integration is in development.
Yes! You can withdraw cryptocurrency to any Web3 wallet by entering the correct wallet address and blockchain network.
11. Deposits&Withdrawals
Fiat Deposits
- Log in to your Miracle Trade account.
- Navigate to Wallet > Deposit.or go directly to Deposit from the top menu.
- Select the Fiat tab.
- Choose your Country from the dropdown menu.
- Select the Currency you wish to deposit (e.g., USD ).
- Choose the Bank where you will make the deposit.
- Enter the Deposit Amount.
- Click Send Deposit Request to generate the bank details.
- Transfer the funds from your personal bank account (must be in your name) to the provided account details.
- Wait for your deposit to be processed and credited to your Miracle Trade wallet.
💡 Ensure that the reference code generated during your deposit request is included in your bank transfer to avoid delays.
- The bank account used for the deposit must be registered in your name.
- Third-party deposits are not allowed and will be rejected.
- The reference code provided must be included in the bank transfer details.
- Processing times vary depending on the bank and transfer method used.
- Most fiat deposits are processed within a few hours.
- In some cases, it may take up to 1 business day depending on the bank’s processing times.
- If your deposit is delayed for more than 24 hours, please contact our support team.
- Miracle Trade does not charge deposit fees.
- Your bank may charge a transaction fee for transferring funds to the exchange.
Fiat Withdrawals
- Log in to your account.
- Navigate to Wallet > Withdrawal or go directly to Withdrawal from the top menu.
- Select the Fiat tab.
- Choose the Currency you want to withdraw.
- Enter your Bank Account Details (IBAN, account number, and bank name).
- Input the Withdrawal Amount (make sure it meets the minimum withdrawal requirement).
- Click Submit Withdrawal Request.
- Wait for the withdrawal to be processed and transferred to your bank account.
🚀 Fiat withdrawals typically take 1-2 business days, depending on your bank.
- Withdrawals must be sent to a bank account registered in your name.
- Third-party withdrawals are not permitted due to security regulations.
- The bank details entered must be correct to avoid delays or rejected transactions.
- Some banks may charge additional fees for receiving fiat transactions from exchanges.
- Processing time for fiat withdrawals is typically 1-2 business days.
- In some cases, bank processing times may cause additional delays.
- Withdrawals requested on weekends or public holidays may take longer to process.
- If your withdrawal has not been processed within 48 hours, please contact our support team.
- Double-check that you entered the correct bank details (IBAN, account number, SWIFT code if applicable).
- Ensure your bank supports fiat withdrawals from cryptocurrency exchanges.
- Contact your bank to confirm they received the transaction request.
- If the issue persists, reach out to our support team for assistance.
Crypto Deposits
- Log in to your account.
- Navigate to Wallet > Deposit.or go directly to Deposit from the top menu..
- Select the Crypto tab.
- Choose the cryptocurrency you wish to deposit (e.g., BTC, ETH, USDT).
- Copy the wallet addressto initiate the transfer.
- Send crypto from your external wallet or another exchange to the provided address.
- Wait for network confirmations for the funds to be credited.
💡 Always verify that you are using the correct network and wallet address before sending funds.
- Most crypto deposits are processed within minutes.
- Some assets require multiple blockchain confirmations, which may take longer.
- Network congestion may affect deposit times.
- Miracle Trade does not charge deposit fees for crypto transactions.
- Blockchain network fees may apply when transferring funds from external wallets.
Crypto Withdrawals
- Log in to your account.
- Navigate to Wallet > Withdrawal or go directly to Withdrawal from the top menu..
- Select the Crypto tab.
- Choose the cryptocurrency you want to withdraw.
- Enter the destination wallet address (double-check for accuracy).
- Input the withdrawal amount.
- Approve the withdrawal request via email confirmation.
- Wait for the blockchain network to process the transaction.
🚀 Withdrawals may take a few minutes to several hours, depending on network congestion.
- The withdrawal wallet address must be correct (incorrect addresses may result in loss of funds).
- The selected blockchain network must match the receiving wallet’s network.
- Withdrawal limits may apply depending on your KYC verification level.
- Some withdrawals may require additional security verification for high-value transactions.
- Most withdrawals are processed within minutes.
- In some cases, blockchain network congestion may delay transactions.
- If the withdrawal is pending for more than a few hours, contact Miracle Trade Support.
Common Issues and Solutions
- For fiat deposits, If your deposit has not been credited within 24 hours, contact support. .
- For crypto deposits, verify that you used the correct wallet address and blockchain network.
- Wait for the required blockchain confirmations for crypto deposits.
- If your deposit has not been credited within 24 hours, contact support.
- The bank or crypto wallet details were incorrect.
- The transaction exceeds your daily withdrawal limit.
- Your account is under security review.
- Contact support for further assistance.