cryptocurrency

Self-Service Guide – Miracle Trade

Welcome to the Miracle Trade Support Center, your go-to resource for managing your account, securing your funds, and troubleshooting any issues. Follow the step-by-step instructions below for common actions on the platform.

1. Create Account

 

Creating an account on Miracle Trade is quick and easy. Follow these steps:

  1. Go to the Sign-Up Page: Visit Miracle Trade and click on Create New Account.
  2. Enter Your Details: Provide your email address, create a strong password, and agree to the Terms & Conditions.
  3. Verify Your Email: Check your email inbox for a confirmation link and click it to activate your account.
  4. Log In: Use your email and password to log in for the first time.
  5. Complete Identity Verification: To access full trading features, complete the KYC (Know Your Customer) verification (see the next section).

💡 Tip: Use a unique and strong password to keep your account secure.

2. Verify Identity (KYC)

To ensure compliance and security, you must complete Know Your Customer (KYC) verification:

  1. Log in and go to Profile > Identity to start your KYC process.
  2. Upload a valid government-issued ID (passport, driver’s license, or national ID) for the verification process.
  3. Take a selfie with your ID card in your hand for facial verification.
  4.  The verification process typically takes a few hours to 24 hours. You’ll receive an email once your account is approved.
    ✅ Once verified, you can deposit, trade, and withdraw funds without restrictions.

3. Two-Factor Authentication (2FA)

2FA adds an extra layer of security by requiring a code from an authentication app whenever you log in, withdraw funds, or make critical account changes.

  1. Download a 2FA App: Install Google Authenticator or Authy on your mobile device.
  2. Go to Settings > Security > Enable 2FA.
  3. Scan the QR Code: Use your 2FA app to scan the displayed QR code.
  4. Enter the Code: Type the 6-digit code generated by the app and click Confirm.
    🔐     2FA is now enabled! You’ll need to enter a new code each time you log in or withdraw funds.

4. Account Management

If you need to update your password, follow these steps:

  1. Go to Settings > Security > Login Password.
  2. Enter Your Current Password for security confirmation.
  3. Set a New Password: Make sure it’s strong (at least 8 characters, including numbers and symbols).
  4. Confirm Your New Password and click Save.

🔑 If you forgot your password, use the “Forgot Password” option on the login page to reset it via email.

To change your email or freeze/delete your account you must contact our live support team.

  1. Go to Settings > Security > Live Support or reach via our support center.

5. Fiat Deposit & Withdrawal

  1. Go to Wallet > Deposit.
  2. Select the Fiat tab.
  3. Choose your Country from the dropdown menu.
  4. Select the Currency you want to deposit (e.g., TRY – Turkish Lira).
  5. Choose the Bank where you will make the deposit.
  6. Enter the Deposit Amount.
  7. Click Send Deposit Request to generate the payment details.
  8. Transfer the amount from your bank account (must be in your name) using the provided details.
  9. Wait for the deposit to be processed and credited to your wallet.

    💡 Make sure to include the required reference code when making the bank transfer to avoid delays! 

    💡 Please read “Important Information” section adjacent to the deposit details.
  1. Go to Wallet > Withdrawal.
  2. Select the Fiat tab.
  3. Choose the Currency you want to withdraw.
  4. Enter your Bank Account Details
  5. Input the Withdrawal Amount (make sure it meets the minimum requirement).
  6. Click Submit Withdrawal Request.
  7. Wait for the withdrawal to be processed and transferred to your bank account.

    🚀 Withdrawals typically take 1-2 business days, but processing times may vary depending on your bank.

    💡 Please read “Important Information” section adjacent to the deposit details.

  1. Deposits must come from a bank account in your name (third-party deposits are not allowed).
  2. Ensure your withdrawal details are correct to avoid delays.
  3. ATM deposits are not supported as user identity cannot be confirmed.
  4. Bank withdrawals may take longer during weekends or public holidays.
  5. Contact support if your deposit or withdrawal is delayed beyond the expected time.
  6.  

6. Crypto Deposit & Withdrawal

  1. Go to Wallet > Deposit.
  2. Select the Cryptocurrency you want to deposit.
  3. Copy Your Wallet Address or scan the QR code.
  4. Send Crypto from Your External Wallet or Exchange.

💡 Double-check the deposit address and network before sending funds!

  1. Go to Wallet > Withdraw.
  2. Select the Cryptocurrency you want to withdraw.
  3. Enter the Destination Wallet Address.
  4. Input the Withdrawal Amount.
  5. Complete the confirmation via Email.

🚀 Withdrawals may take a few minutes to several hours, depending on network congestion.

7. Create Buy & Sell Orders

  1. Go to Trade > Spot Trading.
  2. Select the Trading Pair (e.g., BTC/USDT).
  3. Choose Market Order.
  4. Enter the Amount to Buy/Sell.
  5. Click Confirm to Execute the Trade Immediately.
  1. Select Limit Order Instead of Market Order.
  2. Enter the Desired Price.
  3. Enter the Amount to Buy/Sell.
  4. Click Confirm. The order will execute when the market reaches your set price.

📈 Use limit orders to control your trade price!

8. Technical Support

Need help? Here’s how to reach us:

  • Live Chat: Available 24/7 in the support section.

📩 Typical response time: Within a few hours.